For hourly sessions, we do our best to accomodate student schedules, and will reschedule or refund your pro-rated session time within 24 hours of your session time. For late students, the clock starts counting 10 minutes after the session start time. If the student is late for 1 hour, the coaching session will be cancelled, and the hour will not be refunded. Unbooked session hours expire 60 days after purchase.
For Legend coaching packages, if you do not reach the rank you requested by the end of the season, we will refund you the full amount of your boost. However, once a boost has started, it cannot be cancelled.